Privacy Policy
General Information
LVN Learning Institute respects your privacy and is committed to protecting it. We collect the email addresses of those who communicate with us via email, as well as aggregate information on which pages users access or visit, and information voluntarily provided by users (such as survey responses, course registrations, and contact forms).
The information we collect is used to:
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Improve the content and usability of our website
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Provide the products and services you request
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Communicate with you about your account, courses, or updates
We do not share or sell your personal information to third parties for marketing purposes.
Information Gathering and Usage
When you register for courses with LVN Learning Institute, we may collect:
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Your name, email address, and billing information
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License number and state (if required for CEU reporting)
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Payment details when you purchase a course
We use this information to:
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Process payments and maintain your account
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Verify your identity for CEU certificate purposes
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Provide customer support and improve our services
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Send important course updates, reminders, or regulatory notices
Cookies
Our website uses cookies to:
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Keep you logged in during your session
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Track aggregate site usage to improve user experience
These cookies do not store personally identifiable information and are not shared with third parties outside of essential site operations.
Data Storage & Security
LVN Learning Institute uses secure third-party vendors and hosting providers for hardware, software, networking, and storage. We implement industry-standard security measures (including encryption where appropriate) to protect your personal data from unauthorized access or disclosure.
Sharing of Information
We may share your information only under the following circumstances:
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With trusted third-party vendors (e.g., payment processors) as needed to deliver services
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When required by law, subpoena, or legal process
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To investigate or prevent fraud, abuse, or violations of our Terms of Service
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In the event of a merger, acquisition, or sale of business assets (with advance notice provided)
Refund Policy
All course purchases made through LVN Learning Institute are considered final. Because course access, downloadable content, and certificates are provided immediately upon purchase, we are unable to offer refunds once a course has been accessed or completed.
Refunds may only be considered under the following circumstances:
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Duplicate purchase of the same course (accidental repeat payment)
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Technical issues that prevent access to the course content, where our support team cannot provide a resolution
Requests for refunds must be submitted in writing within 7 calendar days of purchase to [email protected]. Each request will be reviewed individually, and approved refunds will be issued to the original method of payment.
By purchasing a course, you acknowledge and agree to this refund policy.
Your Rights
You have the right to:
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Access and review your personal data
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Request corrections or updates
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Request deletion of your account information (where legally permissible)
To exercise these rights, contact us at [email protected].
Changes to this Policy
We may update this Privacy & Refund Policy periodically to reflect changes in our practices. When significant updates are made, we will notify users via email or post a notice on our website.
Questions
If you have any questions or concerns about this Privacy & Refund Policy, please contact us at [email protected].