Feature / Benefit

What you'll get:

Hour 1: Foundations of Effective Communication

• Verbal Communication: Clarity, Tone, and Pacing
• Nonverbal Communication: Body Language, Eye Contact, and Facial Expressions
• Written Communication: Accurate Documentation and Charting
• Communicating with Residents, Families, and the Interdisciplinary Team
• Active Listening and Empathy in Nursing Interactions

Hour 2: Advanced Communication Strategies

• Conflict Resolution Techniques for LTC Settings
• Delivering Difficult News with Professionalism and Compassion
• Documentation as a Communication Tool and Legal Record
• Using SBAR (Situation-Background-Assessment-Recommendation) to Report to Providers
• Effective Shift Handoff Communication
• Special Considerations: Communicating with Residents Who Have Dementia or Are at End-of-Life
• B. Case Scenario
• C. Teaching Methods